HOW TO BOOK
You may book any of our services by phone, mail or fax, or on our website. Your booking is confirmed once the payment is

processed. Mastercard, Visa, Switch and Solo are accepted as well as payments by cheques with a valid banker's card number.

Full payment of the stay must be made before departure. Once you have given your credit card number to the agent or processed

your credit card through our secured payment portal, it is on the understanding that you wish to go ahead and pay for the

booking. The full sum debited will be given to you and if time allows according to the closeness of your departure, services

vouchers or tickets will be sent and/or emailed to you accordingly. Deposits are not required.

 

WEBSITE PURCHASES
Some of our products are available in voucher format and therefore incur no postage charges. You will be given the choice

should all your purchases be available in voucher format to receive hard tickets or vouchers via e-mail. If you live outside

the UK and your purchases are all available in voucher format, you will only be offered the voucher format. Once you have

made your purchase, the prices cannot be changed. Your payment is redirected via a secure website and therefore safe. Items

which cannot be purchased directly on the website will be treated with equal speed and availability checked immediately.

 

WEBSITE AND PRICE ACCURACY
Whilst we make every effort for the description of our products to be accurate, information and prices may be amended because

of changes made by suppliers, currency fluctuation or error. Prices will not be increased if you have already made a booking

but we do reserve the right to increase or reduce prices before you make your booking. Prices: All prices are calculated at

the Euro rate of £ 0.77. Special events - tariffs may increase during some important exhibitions. Rates on request.

POSTAGE FEE
A postage fee will be applied to the dispatch of tickets only. This fee is of £ 2 for orders below £ 49 and of £ 5.40 special

delivery for orders over £ 50. Depending on weight and value the postage will be increased but you will be advised

accordingly by your agent or automatically when purchasing on the website. Note: you have the opportunity to have your items

sent by special delivery for items under £ 49. Should you wish not to choose this option, we cannot be held responsible for

the possible non arrival of the tickets. Should you have chosen the £ 2 option and the tickets do not arrive, you can

purchase the same tickets on arrival in Paris and let us have your used tickets and receipts for refund. We will not send

tickets a second time as we will always have sent them in good faith by 1st class post. Most of our tickets can also be

purchased at the Eurostar travel centre in St Pancras, London.

 

INSURANCE WE STRONGLY RECOMMEND THAT YOU TAKE OUT HOLIDAY INSURANCE SHOULD YOU NEED TO CANCEL YOUR HOLIDAY. OUR CANCELLATION

CHARGES AS SET OUT BELOW WILL STAND WHATEVER YOUR REASONS FOR CANCELLING.

 

COMPLAINTS PROCEDURE
If you have a complaint while you are on holiday you must tell the supplier immediately. If you still cannot obtain

satisfaction, call Allo France and we will try to solve the problem on the spot. If you wish to pursue the claim on your

return in the UK you must do so in writing within 15 days of your return after which period we cannot accept your complaint.

 

CANCELLATION AND REFUNDS
Cancellations can be taken from Monday to Friday from 9am until 5.30pm. Postage fees will be retained whatever the

cancellation.
No compensation nor refund will be paid in the event of Force Majeure - strike, industrial dispute, riot, terrorist activity,

natural disaster or adverse conditions or any reason beyond our control.

Paris Visite Travel Cards, Paris Museum Passes, Single Journey Tickets, Single Venue Tickets, 1 hour cruises, Theme Park

tickets,
Refundable if unused, unmarked and in perfect condition. These passes must be returned to us by registered mail only. There

will be no refund on partially used tickets under any circumstances "inc. strikes".
An administration fee of £ 3 will be retained for all returned or cancelled tickets.

 

Shows
More than 35 days - 10%
Between 35 days and 3 working days - 15%
Between 3 working days and 0 days – 100 %

Bateaux Parisiens, Lunch and dinner cruise
- more than 35 days - 10%
- between 35 working days and 0 days - 100%

Sightseeing tours
More than 35 days from date of reservation - 10%
Between 35 days and 3working days - 25%
Between 3working days and 0 days – 100 %

 

2 CV’s Tour
More than 35 days from date of reservation – 10 %
From 35 days to 3 working days – 50 %
From 3 working days to no show – 100 %

Restaurant bookings
From 35 to 48 working hours from date of reservation – 10 %
48 hours to 0 days – 100 %

No reimbursement, even partial is refundable to any client who voluntarily discontinues a tour.

 

CITY CARDS AND SERVICES
Most european city cards have got a validity date limit. Most of the time, this is the end of a given year. Please ask your

agent if your card will be valid from one year to the next should you intend to use it in a different year than that bought.

It is your responsibility to make sure you are in possession of the correct card..

 

YOUR CONTRACT WITH ALLO FRANCE
Once you have given your credit card number to our reservation agent, it is on the understanding that you wish to go ahead

with the reservation. From then on cancellation charges apply.

 

ENVIRONMENT & LOCAL DELIVERIES
Orders are normally sent between 24 and 48 hours of receipt. Orders of £ 49 and above are sent via Royal Mail special

delivery and will be delivered before 1 pm the next day. Orders under £ 49 are sent by 1st class post unless otherwise

chosen.

 

HOTEL BOOKING ENGINE
The hotel booking engine on our website is powered by Hotel Opia.

 

DATA PROTECTION
Hello Paris Ltd T/A Allo France does not pass on any customer information whatsoever to any other organisations.